FAQ

 

What types of products do you offer at Hanolia?

At Hanolia, we offer a curated collection of jeans designed to fit every body and every vibe. From sleek skinnies to relaxed wide-leg and trendy straight cuts—our denim is all about style, comfort, and the perfect fit. No matter your look, we’ve got the jeans to match!

What is your return policy?

Not the perfect fit? No worries! You have 30 days to return your order. Just make sure your items are unworn, unused, and have all tags attached. To start a return, simply contact us at support@hanolia.com 

How can I initiate a return?

To initiate a return, please email us at support@hanolia.com. We will guide you through the return process and provide you with a return shipping label and instructions once your return is approved.

What should I do if my item arrives damaged or incorrect?

If your item arrives defective, damaged, or incorrect, please contact us immediately at support@hanolia.com. We will work swiftly to resolve the issue and ensure your satisfaction.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom or personalized items, hazardous materials, sale items, and gift cards. Please review our return policy for more details.

What is the processing time for refunds?

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, your refund will be processed and credited back to your original payment method within 10 business days. Processing times may vary depending on your financial institution.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product.

What shipping options do you provide?

We offer various shipping options to accommodate our customers' needs. Specific details regarding shipping methods and costs can be found during the checkout process on our website.

How can I contact customer support?

You can reach our customer support team by emailing us at support@hanolia.com. We are here to assist you with any questions or concerns you may have.